If you notice the same “subscription expired” notification in the bottom left of the Acrobat screen after going through these steps, confirm with your local IT administrator that your account has been renewed. You should now be able to use the software. You will be redirected to the Duke Log In page. Please Note: Your full Duke email address will not work (ex. and click “Continue.” Disregard the options to continue with Google, Facebook or Apple. Reopen Acrobat if necessary and you should be presented with the following screen:Įnter your in the email address field (ex. To resolve this issue, sign out and then sign in again via the help menu of Acrobat, or through the help menu of one of the Creative Cloud apps.Ĭlick the “help” menu in the toolbar of Acrobat or one of the Creative Cloud appsĬlick “Sign (this will be your Duke NetID) “Subscription expired” or “Buy Now” error: Users of Creative Cloud may be prompted to “buy now” or “start trial” as in the screenshot below, or individual apps may display a message stating “Your license has expired.” Receiving a message indicating that your license has expired.

If you have already purchased a license, and you are receiving this error, see below. To purchase a license: Visit Software Manager and order a license for either Adobe Acrobat Pro DC or Adobe Creative Cloud.

Adobe Acrobat Pro DC and Creative Cloud accounts licensed through Duke will need an active license to continue using the software uninterrupted.

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